VENDOR MANAGEMENT

Discover limitless opportunities with RHB

Cost Optimization

Maximize cost savings and ensure savings sustainability via volume leverage and strategic Procurements

Procurement Efficiency

Improve Procurement organization capability and productivity / quality via standardization & streamlining of Procurement processes, policies and procedures, increase product knowledge and supplier management from a pool of sourcing experts

Service Enhancement

Better service levels i.e. reduced cycle time and better meeting of requirements where Strategic Business and Strategic Functional Groups need only to focus on their core activities

Transparency & Governance

To ensure clear demarcation of responsibilities so as to further enhance transparency & governance

Cost Optimization

Maximize cost savings and ensure savings sustainability via volume leverage and strategic Procurements

Procurement Efficiency

Service Enhancement

Better service levels i.e. reduced cycle time and better meeting of requirements where Strategic Business and Strategic Functional Groups need only to focus on their core activities

Transparency & Governance

To ensure clear demarcation of responsibilities so as to further enhance transparency & governance

Procurement Integrity & Commitments

The parties commit to take all measures necessary to prevent corruption in their dealings with the parties.

Procurement Integrity & Commitments

The parties commit to take all measures necessary to prevent corruption in their dealings with the parties.

Supplier Information

Selection Process

Registration Steps

Registration Check

Selection Process

Registration Steps

Registration Check

Properties & Administration Supplier Selection Process:

All suppliers are welcome to register their interest to be RHB's supplier via on-line registration
Properties & Administration will review the registration periodically and assess the registration against pre-set criteria
Registered Suppliers will be invited to participate in tender submissions from time-to-time according to their respective categories of business activities.
All tenders are submitted on-line via the E-Procurement system to ensure transparency, efficiency and professional management of the tenders.
To ensure the highest quality of suppliers, goods and services delivered to the RHB Banking Group at all times, Properties & Administration team and other key stakeholders will closely assess the supplier’s performance. Suppliers who do not conform to the set criteria and competencies will be de-registered accordingly.
All processes implemented by Properties & Administration are in compliance with Group Procurement Guidelines and other relevant policies and guidelines within the RHB Banking Group.

Overview

Before you register online to be considered as a supplier of RHB Banking Group, please read and understand the following steps:

Step 1
General Terms & Conditions of Purchase Order for Services & Products
(Please print for manual acceptance and attach the document during registration)
Step 2
ACRA report of your company
(please prepare a copy of ACRA report of your company and attach the document during registration)
Step 3
Latest Financial Report of your company
Step 4
Start Online Registrations(please click on this link https://isupplier.rhbgroup.com/OA_HTML/jsp/pos/suppreg/SupplierRegister.jsp?ouid=C75D407F447E1F25 to proceed with the registration)

(A) General Terms & Conditions of purchase order for services & products
(B) ACRA report
(C) Latest financial report

Tender Notice

Learn More

iSupplier Portal

Need assistance on using our portal? Please download the following
documents, read, understand and be guided accordingly.

iSupplier Portal User Manual

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iSupplier Portal Login

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iSupplier Portal User Manual

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iSupplier Portal Login

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Frequently Asked Questions

How to access to the iSupplier portal?

The website address is https://isupplier.rhbgroup.com.

What should I do if I encounter problem accessing to the iSupplier portal?

Please forward an email to Properties & Administration, P&A@rhbgroup.com specifying the error message and if possible enclose the print screen so that we can diagnose and help rectify the problem in the fastest manner.

What can I do via the iSupplier portal during soft launch?

Once your company is successfully registered, you will be able to update your company information as and when required.

As a registered supplier, you shall be invited to participate and response to the Request for Information (RFI), Request for Quotation (RFQ) and Reverse Auction via the iSupplier portal.

Can the system be used at any point of time?

The system can be used 24 hours every day. Should the system encounter downtime, a notification via email will be sent to suppliers.

What happens if the iSupplier site is signed on but left idle for more than 5 minutes?

If the iSupplier site is signed on but left idle for more than 5 minutes (time out), you will be log out of the system, the user will have to log into the system again.

How will I be informed that I have been invited to participate in the RFI, RFx or Auction?

An email will be sent to the key contact personnel to notify on the invitation to participate in the RFI, RFx or Auction. All communication to suppliers will be made via email notification.

What happens if the key contact personnel has changed or resigned?

If the key contact personnel has changed or resigned, you can create a new supplier user account in the system. You will receive the new user login id and temporary password via an email notification.

What should I do if I encounter the following issues while using the RHB eProcurement system?

Issues	Respond
User ID locked / Forgot Password/ Reset Password	a. Please click on “Login Assistance”. b. Enter “User Name” c. Click to Forgot Password. Upon receipt of the email from Workflow Mailer, click on to ‘Reset Password’ link from the message and key in your new password (minimum 8 character). Reconfirm your password and then click ‘Confirm Password’ button. Please reset your password within 4 hours upon receipt of password.

How to perform Supplier Self-registration?

Please refer to the Supplier Self-Registration at iSupplier Portal System User Manual.

For further inquiries, you may contact P&A@rhbgroup.com for non-IT procurement(s) and IT.SGProcurement@rhbgroup.com for IT procurement(s).