VENDOR MANAGEMENT

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Supplier Information

Selection Process

Registration Steps

Registration Check

Selection Process

Registration Steps

Registration Check

Supplier Selection Process:

All suppliers are welcome to register their interest to be RHB's supplier via the online registration portal.
The respective departments will periodically review the registrations and assess them against pre-set criteria.
Registered suppliers will be invited to participate in tender submissions from time-to-time, based on their respective categories of business activities.
All tenders are submitted online via the e-Procurement system to ensure transparency, efficiency and professional management of the tenders.
To ensure consistent delivery of high quality goods and services to RHB Singapore, the respective departments will closely assess supplier performance. Suppliers that fail to meet the set criteria and competencies will be de-registered.

Overview

Before you register online to be considered as a supplier for RHB Banking Group, please read and follow these steps:

Step 1
Download and review the General Terms & Conditions of Purchase Order for Services & Products.
Please print and manually accept the document then attach it during registration.
Step 2
ACRA report of your company
Prepare a copy of your company's ACRA report and attach it during registration.
Step 3
Submit the latest Financial Report of your company.
Step 4
Start the online registration process by clicking on this link: Start Online Registration

(A) General Terms & Conditions of purchase order for services & products
(B) ACRA report
(C) Latest financial report

Tender Notice

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iSupplier Portal

Need assistance on using our portal? Please download the following
documents and be guided accordingly.

iSupplier Portal User Manual

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iSupplier Portal Login

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iSupplier Portal User Manual

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iSupplier Portal Login

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Frequently Asked Questions

How to access the iSupplier portal?

The iSupplier portal may be accessed at https://isupplier.rhbgroup.com.

What should I do if I encounter problems accessing the iSupplier portal?

Please send an email to Properties & Administration at P&A@rhbgroup.com specifying the error message. If possible, include a screenshot of the error message to help us diagnose and resolve the issue more quickly.

What can I do via the iSupplier portal?

Once your company is successfully registered, you will be able to update your company information as and when required.

As a registered supplier, you will be invited to participate in and respond to the Request for Information (RFI), Request for Quotation (RFQ) and Reverse Auction via the iSupplier portal.

Can the system be used at any time?

The system is accessible 24 hours a day. If there is a downtime, suppliers will be notified via email.

What happens if the iSupplier site is signed on but left idle for more than 5 minutes?

If the iSupplier site is signed on but left idle for more than 5 minutes (time out), the system will automatically log you out. You will need to log in again to resume your session.

How will I be informed that I have been invited to participate in the RFI, RFx or Auction?

An email will be sent to the key contact person to notify them of the invitation to participate in the RFI, RFx or Auction. All communication to suppliers will be made via email.

What happens if the key contact person has changed or resigned?

If the key contact person has changed or resigned, you can create a new supplier user account in the system. You will receive the new user login ID and temporary password via an email notification.

What should I do if my User ID is locked, or if I forgot my password?

You may reset your password using the following steps:

a. Click on “Login Assistance”.
b. Enter “User Name”
c. Click on Forgot Password.

Upon receipt of the email from Workflow Mailer, click on to ‘Reset Password’ link in the message and key in your new password (minimum 8 characters). Reconfirm the password and click ‘Confirm Password’.

Please reset your password within 4 hours of receiving the email.

How to perform Supplier Self-registration?

Please refer to the Supplier Self-Registration section in the iSupplier Portal System User Manual.

For further inquiries, please contact P&A@rhbgroup.com for property and admin-related purchases or IT.SGProcurement@rhbgroup.com for IT procurement(s).