Dear Customers, 
 
We have recently updated our Terms and Conditions governing accounts in conjunction with the implementation of the Shared Responsibility Framework (SRF) for phishing scams announced by the Monetary Authority of Singapore (MAS).
In opening and/or maintaining any account with the Bank and by utilising any services provided by the Bank, the “Account holder or customer or Customer” (used interchangeably) is deemed to have read and agrees to be bound by these terms and conditions.
 
The updated terms and conditions can be found on our website here: Personal banking (https://rhbgroup.com.sg/rhb/personal/terms-and-conditions) and Business banking (https://rhbgroup.com.sg/rhb/business/terms-and-conditions).

Thank you for banking with us.
 

Please be informed that Orchard Premier Centre will be temporarily closed on Tuesday, 14 January 2025. Regular business hours will resume on Wednesday, 15 January 2025. 

We apologise for any inconvenience caused. You may visit our other branches or use the RHB Mobile SG App during this period. 

Thank you for your understanding and we look forward to serving you.

Dear customers,

Please be informed that RHB Mobile SG and RHB Reflex will not be available on Saturday, 7 December 2024, at the following times:

RHB Mobile SG - 12.00am to 4.00am (GMT+8)

RHB Reflex - 12.00am to 7.00am (GMT+8)

We apologise for any inconvenience caused. For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Please be informed that the Bank’s Automated Teller Machine (ATM) at Cecil branch will be undergoing a power shutdown on 30 November 2024 (Saturday), from 9am to 2pm. ATM services will not be available during this period.

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Dear customers, 

We have recently updated our Terms and Conditions governing accounts in conjunction with the implementation of Notice 658 Management of Outsourced Relevant Services for Banks, issued by the Monetary Authority of Singapore (MAS).

In opening and/or maintaining any account with the Bank and by utilising any services provided by the Bank, the “Account holder or customer or Customer” (used interchangeably) is deemed to have read and agrees to be bound by these terms and conditions.

The updated terms and conditions can be found on our website here: Personal banking (https://rhbgroup.com.sg/rhb/personal/terms-and-conditions) and Business banking (https://rhbgroup.com.sg/rhb/business/terms-and-conditions).

Thank you for banking with us.
 

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on Saturday, 23 November 2024, from 12:00am to 06:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear customers,

All our Branches will close early on Christmas Eve, 24 Dec 2024 (Tuesday), and New Year’s Eve, 31 Dec 2024 (Tuesday).

Our banking hours and cheque clearance timing will be as follows:

Thank you.

Dear customers,

Please be informed that with effect from 1 January 2025, the Bank’s premium financing Board Rates will be revised as per table below: 

Thank you.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on Saturday, 26 October 2024, from 12:00am to 06:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Cecil Premier Centre, Orchard Premier Centre and Parkway Branch will close early at 4pm on Friday, 15 Nov 2024 for a staff event.

Regular business hours will resume on Saturday, 16 Nov 2024, for Orchard Premier Centre and Parkway Branch, and on Monday, 18 Nov 2024, for Cecil Premier Centre.

We look forward to serving you. Thank you.

Dear customers,

Please be informed that the RHB Mobile SG application will not be available on Saturday, 12 October 2024 from 12am to 6am (GMT +8) due to a scheduled system maintenance. We are sorry for the inconvenience caused. 

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on Monday, 16 and 19 September 2024, from 01:00am to 07:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on Sunday 25 August 2024, from 00:00am to 06:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear Customers,

RHB Banking Group believes in providing its valued customers with quality products and services. As one of RHB's distinguished customers, your relationship with the Bank is of utmost importance.

In line with the Bank's ongoing effort to improve its services and processes, RHB has commissioned an annual customer survey that will be administered by IPSOS Sdn Bhd.

Our appointed research company, IPSOS may be reaching out to you between 21 August 2024 and 11 October 2024 to conduct the market research on behalf of RHB Singapore.

As this survey is fully conducted online, you may receive an email from the following address: RHBAnnualCustomerSurvey2024@ipsosonline.com

We are grateful to have your support as this would allow us to better understand your requirements and subsequently ensure the right building blocks are in place to boost customers’ experience with RHB Singapore.

If you have any questions or concerns, please contact our Customer Contact Centre as listed on our website.

Please be informed that the Bank’s Automated Teller Machines (ATM) at the following locations have resumed service. 

• Orchard Premier Centre
• Parkway Branch
• Jurong East Branch

We apologise for any inconvenience caused.

Please be informed that the Bank’s Automated Teller Machines (ATM) at the following locations are undergoing urgent maintenance until further notice. ATM services will not be available during the maintenance period.

• Orchard Premier Centre
• Parkway Branch
• Jurong East Branch

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Dear customers, we sincerely apologise for the temporary outage of the RHB Mobile SG banking service. It has been restored and customers are able to access the service again. 

We sincerely apologise for any inconvenience caused by the temporary disruption and will make the necessary improvements to ensure that this will not occur again. 

Thank you for your patience and understanding in this matter.

The Bank's Automated Teller Machines (ATM) at all our branches and eLobbies will be undergoing maintenance on 5 Jul 2024, from 12am to 1.30am.  ATM services will not be available during this period.

We apologise for any inconvenience caused.  To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store.  For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100.  Thank you.

Dear Valued Customers,

Please be informed that there will be a revision to the Minimum Average Daily Balance & Fall-below Fee for BizPower Quad Current Account in Singapore Dollar (SGD) and US Dollar (USD) with effect from 1 August 2024.

The above revisions are applicable to both new and existing customers. You may also contact your relationship manager or call our Customer Contact Centre at 1800 323 0100.

Thank you for banking with us.

Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
 

We are excited to announce the opening of our brand new RHB Commercial Banking Business Centre, strategically located at 10 Jalan Besar, #01-03 Sim Lim Tower, Singapore 208787. 

The new Business Centre is designed exclusively for commercial banking clients and operates by appointment only to provide businesses with personalised access to our comprehensive suite of commercial banking products and services.  

If you are an existing commercial banking client, contact your Relationship Manager to book an appointment. If you are a new client looking to experience the next level of business banking, please reach out to us via our Contact Us page.

Please be informed that Jurong East branch Automated Teller Machine (ATM) has resumed service on 20 Jun 2024.

We apologise for any inconvenience caused.

The Bank’s Automated Teller Machines (ATM) at all our branches and eLobbies will be undergoing maintenance on the following dates. ATM services will not be available during this period.

26 Jun 2024 (Wed), 9pm to 10pm
29 Jun 2024 (Sat), 12am to 5am

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Please be informed that the Bank’s Automated Teller Machine (ATM) at Jurong East branch is undergoing urgent maintenance until further notice. ATM services will not be available during the maintenance period.

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Dear Valued Customers,

Cheque charges under Business Banking for Corporate customers will be revised as follows, with effect from 1 June 2024 onwards. 

The cheque issuance charges for SGD cheques and USD cheques will be applicable for cheques presented from 1 June 2024 onwards, regardless of the cheque issuance date.

For more information, please contact your relationship manager or call our Customer Contact Centre at 1800 323 0100.

Thank you for banking with us.

Dear Valued Customers,

A cheque clearing fee will be charged for each SGD cheque and USD cheque issued from 1 June 2024 onwards. 

Retail Banking Cheque Clearing Fees:

Cheque issuance refers to RHB cheques issued by you and debited from your RHB account. The cheque issuance charges for SGD cheques and USD cheques will be applicable for cheques presented from 1 June 2024 onwards, regardless of the cheque issuance date. Cheque issuance charges will be waived automatically for accountholders aged 60 years old and above until 31 December 2025. 

We strongly encourage all clients to make digital payments via PayNow, FAST, GIRO or Telegraphic Transfer.

For assistance, please email us at service.request@rhbgroup.com or visit any RHB Branch.

Thank you for banking with us.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATM services will not be available due to scheduled system maintenance on the following dates and time:

ATM and RHB Mobile SG
Saturday 20 April 2024, from 01:00am to 04:00am (GMT+8)

RHB Reflex
Saturday 20 April 2024, from 12:00am to 07:00am (GMT+8)
Sunday 21 April 2024, from 12:00am to 03:00am (GMT+8)

We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

[UPDATE] Thank you for your patience. ATM services at Jurong East branch have now resumed.

Please be informed that the Bank’s Automated Teller Machine (ATM) at Jurong East branch is not available from 1 Mar 2024 (Friday) till further notice.

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Dear Valued Customers,

Trade Services Centre will be officially moved to our Jalan Besar branch at 10 Jalan Besar, #01-03 Sim Lim Tower, Singapore 208787, on 9 February 2024. Our last day of operations at the Cecil branch is 8 February 2024.

For Trade Document Presentation and Collection, our operating hours are Mondays to Fridays, 9am – 5pm (Closed on Saturdays, Sundays & Public Holidays). For any enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. 

Due to overwhelming response in the demand of new notes issued for Lunar New Year 2024, reservation for new notes is closed as the allocation has been fully taken up.

Dear Valued Customers,

Please be informed that the fees and charges under Personal Banking will be revised as follows, with effect from 1 March 2024:

For assistance, please reach out to us via email at service.request@rhbgroup.com or visit any RHB Branch.

Thank you for banking with us.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and FAST Transfers will not be available on Sunday 21 January 2024, from 00:30am to 04:00am (GMT+8) and on Saturday 27 January 2024, from 02:00am to 04:30am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

All our Branches will close early on the eve of Lunar New Year, 9 February 2024 (Friday). Our banking hours and cheque clearance timing are as follows:

All branches will be closed on 10, 11 and 12 February 2024 (Saturday to Monday) for the  Lunar New Year public holiday. Branches will resume regular banking hours on the next day, 13 February 2024 (Tuesday). 

Our branches will close early at 4pm on 26 January 2024 (Friday) and 31 January 2024 (Wednesday) for staff events.

Regular business hours will resume the following day.  We look forward to serving you. Thank you.

Our Lunar New Year new notes exchange and red packets for RHB customers will be available from 24 January 2024. 

Customers may visit any of our branches for the exchange during banking hours. Please take note:

Premier Banking and Business Banking customers may make a reservation with your Relationship Manager for the exchange. Collection of the notes is strictly by appointment only.

Thank you. 

Please be informed that the Bank’s Automated Teller Machine (ATM) at Katong Elobby will be undergoing a power shutdown on 13 Jan 2024 (Saturday), from 9am to 2pm. ATM services will not be available during this period.

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

As announced by The Association of Banks in Singapore (ABS), a technical issue arising from the central cheque processing system has impacted the cheque clearing for Singapore Dollar (SGD) cheques deposited on 12 December 2023 (Tuesday).

There will be a delay in the crediting and receipt of SGD funds on 13 December 2023 (Wednesday). Funds will be credited from 5pm onwards on 13 December*. Please be assured that the central cheque processing system has been fully restored.

We apologise for any inconvenience caused and appreciate your patience during this time.

*Crediting and receipt of US Dollar (USD) cheques on 13 December 2023 may experience delays, depending on individual bank systems and processes.

Please be informed that the Jalan Besar ATM e-Lobby will be closed for renovation from 11 December 2023 (Monday) to 31 March 2024 (Sunday). ATM service will not be available during this period. We will resume service on 1 April 2024 (Monday).

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Please be informed that the Bank’s Automated Teller Machine (ATM) at Cecil branch will be undergoing a power shutdown on 2 December 2023 (Saturday), from 9am to 2pm. ATM services will not be available during this period.

We apologise for any inconvenience caused. To access banking services, please download our RHB Mobile SG app on App Store or Google Play Store. For further enquiries, please call our 24-hour Customer Contact Centre at 1800 323 0100. Thank you.

Cecil Premier Centre, Orchard Premier Centre and Parkway Branch will close early at 4pm on Friday, 17 Nov 2023 for a staff event.

Regular business hours will resume on Saturday, 18 Nov 2023 and we look forward to serving you. Thank you.

Orchard Premier Centre and Parkway Branch will close early at 4pm on Friday, 17 Nov 2023 for a staff event.

Regular business hours will resume on Saturday, 18 Nov 2023 and we look forward to serving you. Thank you.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and FAST Transfers will not be available on Sunday 8 October 2023, from 01:00am to 07:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

RHB Orchard Premier Centre & RHB Parkway

Revision of Business Hours

From 1 Nov 2023

                            Closed on Sundays and Public Holidays

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on the following date and time due to a scheduled system maintenance: Sunday 10 September 2023, from 1:00am to 11:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear customers,

Please be informed that RHB Mobile SG, RHB Reflex and ATMs will not be available on the following date and time due to a scheduled system maintenance: Sunday, 27 August 2023, from 1:00am to 7:00am (GMT+8). We apologise for any inconvenience caused.

For further assistance regarding this announcement, please contact our customer service hotline at 800 601 1742 (local) or +603 9145 1388 (if you are overseas).

Thank you for banking with us.

Dear Customers

RHB Banking Group believes in providing its valued customers with quality products and services. As one of RHB's distinguished customers, your relationship with the Bank is of utmost importance.
 

In line with the Bank's ongoing effort to improve its services and processes, RHB has commissioned an annual customer survey that will be administered by IPSOS Sdn Bhd.
 

Our appointed research company, IPSOS may be reaching out to you between 23 August 2023 and 13 October 2023 to conduct the market research on behalf of RHB Singapore.
 

As this survey is fully conducted online, you may receive an email from the following address: RHBAnnualCustomerSurvey2023@ipsosonline.com
 

We are grateful to have your support as this would allow us to better understand your requirements and subsequently ensure the right building blocks are in place to boost customers’ experience with RHB Singapore.
 

If you have any questions or concerns, please contact our Customer Contact Centre as listed on our website.

We are thrilled to welcome you to our new RHB Jurong East branch from 28 Aug 2023.

We are just a few steps away from our previous location. Come visit us at:
131 Jurong Gateway Rd
#01-257 
S600131

Stay tuned for our exclusive promotions at Jurong East branch when our doors open! We look forward to serving you again soon.

To access online banking services, download the RHB Mobile SG app from the App Store or Google Play Store. For business accounts, our Reflex Internet Banking and Mobile Banking apps provide online banking convenience.