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Got an enquiry or feedback? Feel free to leave us your feedback here.

You can also get in touch via our 24-hour customer service hotline. Our customer service team is your first point of contact for raising complaints or providing feedback. We do our best to help resolve any issue you may have. 

 

Customer Contact Centre (CCC)

1800 323 0100 (Local)

+603 9145 1388 (Overseas)

rhbs.ibanksupport@rhbgroup.com 

You can also drop us an email with your general enquiries and contact number for our customer service agents to respond within 3 - 5 working days. 

reflex.sgsupport@rhbgroup.com 

You can also drop us an email with your Reflex enquiries and contact number for our customer service agents to respond within 3 - 5 working days. 

Mobile Banking

800 601 1742 (Local)

+603 9145 1388 (Overseas)

Contact us at this line should you have any queries regarding our Mobile Banking or any technical issues. Let our friendly staff assist you in your troubleshooting needs.

Reporting of lost ATM cards

 

(65) 6289-1668

This number will be discontinued from 1 September 2021. Please call 1800 323 0100 to report lost ATM cards. 

Audit Confirmation Requests

For audit confirmation requests, please submit your request on official company letterhead and mail to:

Accounts Services Centre

RHB Bank Berhad

1 Yio Chu Kang Road

Singapore 545506

Further Help

If you are not satisfied with the resolution offered by our Customer Contact Centre/ Branches, you can have your complaint reviewed by:

RHB Customer Experience 

RHB Customer Experience is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank. You may contact us at:

Customer Experience
RHB Bank Berhad
90 Cecil Street
#06-04
Singapore 069531

Email: bmc.cx@rhbgroup.com

 

  • Upon receipt of your feedback, an email acknowledgement will be provided to you within 2 business days. 
  • Our officers may reach out to you to gather more information related to your feedback. 
  • We will keep you informed of the investigation status within 20 business days from the receipt of your feedback. 
  • In the event more time is required for the investigation, we will keep you updated on the progress of the investigation. 
  • The Bank's final investigation outcome, including any actions that will be taken, will be provided in a written response to you. 
  • If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre ("FIDREC"). More information is available on www.fidrec.com.sg
Employee Screening and Reference Checks

For employee screening information, please email to rhb.referencecheck@rhbgroup.com