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We would love to hear from you. Share your recent banking experience here.

 

Customer Contact Centre (CCC)

Call us if you require urgent assistance on your banking needs.

General Enquiries
1800 323 0100

Mobile Banking
800 601 1742

Overseas
+603 9145 1388

Write to us

Drop us an email if you have any Personal, Business or Reflex queries

Personal Banking
service.request@rhbgroup.com

Business Banking
biz.request@rhbgroup.com

Reflex
reflex.sgsupport@rhbgroup.com 


Our customer service agents will respond within 3 - 5 working days.

Audit Confirmation Requests

For audit confirmation requests, please submit your request on official company letterhead and mail to:

Accounts Services Centre

RHB Bank Berhad

1 Yio Chu Kang Road

Singapore 545506

We Value Your Feedback

Your feedback is important to us. We are committed to ensuring our products and services meet your expectations, and to serving you - and all our customers - better. In managing your feedback, we have put in place procedures that are effective and transparent to ensure prompt handling of your feedback.

For complaints on financial advisory services, please be assured that an independent unit will handle the complaint in an objective and fair manner. 

 

RHB Customer Experience 

RHB Customer Experience is an independent unit set up within the Bank to assist in facilitating complaint resolution/management between customers and the relevant departments in the Bank. You may contact us at:

Customer Experience Unit
RHB Bank Berhad

 

  • Upon receipt of your feedback, an email acknowledgement will be provided to you within 2 business days. 
  • Our officers may reach out to you to gather more information related to your feedback. 
  • We will keep you informed of the investigation status within 20 business days from the receipt of your feedback. 
  • In the event more time is required for the investigation, we will keep you updated on the progress of the investigation. 
  • The Bank's final investigation outcome, including any actions that will be taken, will be provided in a written response to you. 
  • If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre ("FIDReC"): 

             36 Robinson Road, #15-01 City House, Singapore 068877

             Telephone no.: 6327 8878 | Email: info@fidrec.com.sg

             More information is available on www.fidrec.com.sg

Employee Screening and Reference Checks

For employee screening information, please email to rhb.referencecheck@rhbgroup.com