RHB Customer Experience

For complaints on financial advisory services, please be assured that an independent unit will handle the complaint in an objective and fair manner. 

RHB Customer Experience is an independent unit set up within the Bank to assist in facilitating complaint resolution/management between customers and the relevant departments in the Bank. You may contact us at:
 

• Upon receipt of your feedback, an email acknowledgement will be provided to you within 2 business days.
   
• Our officers may reach out to you to gather more information related to your feedback.
   
• We will keep you informed of the investigation status within 20 business days from the receipt of your feedback.
   
• In the event more time is required for the investigation, we will keep you updated on the progress of the investigation.
   
• The Bank's final investigation outcome, including any actions that will be taken, will be provided in a written response to you.
   
• If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre ("FIDReC"):
  36 Robinson Road, #15-01 City House,
  Singapore 068877
  Telephone no: 6327 8878
  Email: info@fidrec.com.sg
  More information is available on www.fidrec.com.sg