Your online security is our utmost priority.
Stay updated on the latest security news to protect your accounts from fraud/scam attempts.
At RHB Singapore, the privacy and security of our customers’ data will always be our top priority. As your trusted banking partner, we are constantly taking measures to ensure that your banking experience always remains safe and secure.
As digital banking rises in prevalence, cyber-criminals are continuously seeking novel ways to target customers through phishing scams by imitating various correspondences sent out by the Bank via two most frequently used channels – SMS and Emails.
Every 3 seconds, a cyber-fraud crime is committed, ranging from identity theft to phishing and hacking. It may be constantly evolving but the counter measures against cyber fraud are advancing as well. RHB Singapore has put in place stringent security protocols to protect our systems from threats and vulnerabilities. Likewise, you can also enhance your security with peace of mind when you bank with us by adopting these practices.
Malware or malicious software is one of the biggest threats on the internet. With so many different types around, you need to avoid falling victim to this form of cyber attack.
Think of malware as a hijacker – a malicious programme that takes over your browser, or worse, your computer or mobile device.
How to avoid it?
Install anti-virus/malware software
This is a must-have first step in keeping your device malware-free. And remember to keep them up to date, and run regular scans.
Think before you click!
Don't open an email attachment from a source that you are unfamiliar with. Run all downloaded files by your anti-virus/malware software before opening.
Only download apps from a legitimate app store
Phishing is a form of cyber fraud in which the attacker 'fishes' for information such as login credentials or account information.
How to avoid it?
Guard yourself against spam
Be cautious of emails that come from unrecognised senders, and ask you for personal or financial information.
Be careful of external links
Never go to your bank's website by clicking on links included in emails. Always type in the URL into your browser.
Enter your data in secure websites only
In order for a site to be safe, it must begin with https://, and your browser should show an icon of a closed lock.
Internet Banking fraud is an ever-present and increasing threat to both individuals and companies. Knowing fraudsters use sophisticated technology, it pays to stay well alert of the risks and knowing all the safety measures.
1. SMS Phishing
SMS phishing is one of the most common cyber threats to customers and the banking industry today. It is an attempt by criminals to fraudulently acquire your account details, enabling them to gain access to your account through a text message.
How SMS phishing scams work
A sample of what a phishing SMS could look like:
We advise customers to note the following measures to safeguard their accounts from falling prey to such phishing attempts:
2. Email Phishing
Cybercriminals often use the names of established financial institutions in their scams to convince you to release your confidential information or transfer funds to them. They may seem authentic to recipients as they mimic the style of official email correspondences.
List of common email scams that masquerade as official RHB correspondence
RHB Singapore does not send unsolicited email messages to request for personal or financial information online. It is imperative that you do not respond to such SMS messages.
If you have responded to any fraudulent emails or SMS, please contact our Customer Contact Centre at 1800 323 0100 immediately or +603 9145 1388 (if you are overseas).
3. Vishing (Voice Phishing)
These scams take advantage of situations where you might experience distress, and they prey on these fears by offering you a solution, normally involving an action performed by you. These scammers operate by posing as representatives from a reputable company or government agency with the aim of obtaining your personal information.
Types of Vishing Scams
1. Impersonation Scams
Fraudsters use compromised or spoofed social media accounts impersonating family members or friends to request for assistance, often requiring you to provide personal information or financial assistance.
2. Government Agents
They will impersonate government agency officials from a government agency and will either inform you that you have committed a crime, or that you are required to register for a programme.
3. e-Commerce and Delivery Scams
You may be informed that an online purchase you made requires payment and you would need to share your banking details before it can be delivered.
Ways to Identify a Vishing Scam
4. Good practices you can adopt for better online banking security
RHB Singapore has put in place stringent security protocols to protect our systems from threats and vulnerabilities. Likewise, you can also enhance your security with peace of mind when you bank with us by adopting these practices.
List of good practices you can adopt
Install anti-virus, anti-spyware and firewall software in your computers
Update the anti-virus and firewall products with security patches or newer versions on a regular basis
Remove file and printer sharing in your computers when you are connected to the internet via cable modems, broadband connections
Make regular backups of critical data
Log off your internet banking session when not in use
Do not install software or run programs from unknown origins
Delete junk or chain emails
Do not open email attachments from unknown sources
Do not use public or internet café computers to access online banking or perform financial transactions
Every year, thousands of people fall prey to phone scams. Know their latest tactics and telltale signs so you can protect your money and information effectively.
Do not click on the links in the email/SMS nor provide your personal banking credentials or information. We will not send out any email/SMS with clickable links or request for your personal banking details via email/SMS.
Please note that RHB Now Internet Banking Service has been discontinued on 1 January 2022. You can access your account through our official RHB Mobile SG app that can be downloaded from Google Play Store (Android) or Apple App Store (iOS).
Thank you for highlighting this to us. To report this alleged fraud or scam attempt, please provide the following details to us.
Thank you for highlighting this to us. Do not share any personal banking details with the caller posing as RHB staff if you receive the call again. We do not request for your personal banking details via phone, SMS or email. To report this as an alleged fraud or scam attempt, please provide the following call details to us via email at firstname.lastname@example.org:
Please note that RHB Now Internet Banking service has been discontinued on 1 January 2022. You should access your account directly through our official RHB Mobile SG app that can be downloaded from Google Play Store (Android) or Apple App Store (iOS). Login details should be kept confidential.
Please call our Customer Contact Centre at 1800 323 0100 immediately. Our Customer Service Agents will advise you accordingly. Thereafter, please lodge a police report.
We will investigate the case thoroughly and attempt to recover the lost funds where possible. Rest assured that we will continue to update you on the outcome of the investigation via call and/or Email.
Within the RHB Mobile Banking Application, we have incorporated a Software Token which is protected with encryption. All mobile banking transactions are thus authenticated securely in the background. In addition, RHB engages a 3rd Party Security Vendor to validate the security of the RHB Mobile Banking application.
No. For updates to contact number and email address, you are required to visit the Branch in person to update your details. Alternatively, you can mail in the signed application form. Once we have received the application, we will update your details in the system and inform you of the changes.
Yes, RHB is working to implement all necessary measures to tighten security and comply with the measures set out by MAS/ABS by 31 Jan 2022. These include:
Currently, both sender titles belong to us. RHBSG is being used for mobile transactional updates and RHB SG is being used for marketing messages and SMS Alerts. We are taking necessary steps to implement a consolidated header as RHB SG.
OTP Fraud is another form of cyber fraud. OTP (One-Time Password) is the six-digit number sent to a bank account* owner's mobile phone to verify a transaction. OTP Fraud occurs when the victim receives an OTP that they did not request for. The scammers will then call the bank account owner, claiming that the OTP is actually for them and that it had been wrongly sent to the victim due to a mistake while registering their mobile phone number. They will request the victim via SMS / Whatsapp / call to forward them the OTP number. Once they have it, the scammers will be able to access the victim's account and steal the money in the process.