Frequently Asked Questions (FAQs)

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Reflex - FAQs for PayNow Corporate

What is PayNow Corporate?

PayNow Corporate allows you to receive payment from businesses and individuals instantly with just your Unique Entity Number (UEN).

You can also make payment via PayNow to businesses using their UEN and to individuals using either their NRIC/FIN or mobile number, without the need to know or disclose any account numbers.


How to register for PayNow Corporate?

Simply log onto RHB Reflex and register for PayNow instantly with a valid UEN issued in Singapore.


What is Unique Entity Number (UEN)?

UEN is the standard identification number of an entity. It is issued to entities such as businesses, local companies, LLPs, societies and representative offices that are recognised by a UEN Issuance Agency (e.g. ACRA, ROS).


What are the requirements to make payment using PayNow?

Before making payments, corporates should inform payees that payment made using PayNow will require payees to be registered for PayNow. The payment will be rejected when making payment if payee is not registered with PayNow.


Can a PayNow fund transfer be made to a non-participating bank?

PayNow fund transfers can only be made to PayNow participating banks and Non-Bank Financial Institutions.

Please visit the Association of Banks in Singapore (ABS) website to see the latest list of PayNow participating banks and Non-Bank Financial Institutions (NFIs).


What are the currencies and transfer limit supported by PayNow?

Only Singapore Dollar fund transfer is available and up to SGD 200,000 limit.


My company is not incorporated in Singapore. Can I register for PayNow Corporate?

PayNow Corporate is currently only available for entities incorporated in Singapore.


Can I register for PayNow Corporate with multiple participating banks?

Yes, you can register for PayNow with multiple participating banks by using different PayNow ID.


What types of RHB bank accounts can I link my UEN to?

RHB Corporate Current Accounts (SGD) and Biz Quad / Quad+ Accounts (SGD).


Can the same PayNow ID be linked to different accounts?

No, the same PayNow ID cannot be linked to multiple accounts. One unique ID can only be linked to one account.


Can PayNow Corporate be registered for multiple bank accounts?

For multiple PayNow Corporate registered bank accounts, a 3-character alphanumeric suffix can be added to your company’s UEN to create multiple PayNow IDs.

For example, for UEN “123456789X” and a 3-digit alphanumeric suffix of “ac2”, the PayNow ID will be “123456789Xac2”.


Can my company?s PayNow ID be linked to my personal account when I register for PayNow Corporate?

No, a company’s PayNow ID cannot be linked to a personal account.


Can I link my company?s PayNow ID to an account belonging to a subsidiary?

No, your company’s UEN cannot be linked to other entities’ accounts.


I have already linked my UEN to an account with another bank. Can I receive payments via PayNow to my RHB SGD Corporate Account?

Yes, to do so, you can either:

  • De-link your UEN from the account with the other bank and link it to your RHB SGD Corporate Account; Or
  • Create a new PayNow ID by appending a 3-character alphanumeric suffix to your UEN and linking it to your RHB SGD Corporate Account.  Inform your customers/payers about your new PayNow ID.

How can I receive payments with PayNow Corporate?

You can publish your UEN or your PayNow QR code on your bill, invoice, business card, website, app and email.

Payment can be paid to your UEN via internet / mobile banking and/or scanning your QR using the mobile banking app from any PayNow participating banks.


What is PayNow QR and how does it work?

PayNow QR is a QR representation of your PayNow ID, with or without the reference number and amount details. PayNow QR follows the SGQR standard and allows QR scan & pay for PayNow transactions between customers from the PayNow participating banks.


How can I use PayNow QR to receive payments?

You can generate PayNow QR directly via the RHB Reflex Mobile app and display the QR to receive payments.

Businesses and Individuals can scan your QR and make payments using the mobile banking app from any PayNow participating banks.


How can I use PayNow QR to make payments?

The QR scanning feature on RHB Reflex Mobile app has been enabled, hence, you will be able to scan QR codes on invoices to initiate a PayNow payment via the app following the maker-checker process.


Is there a fee for PayNow QR code generation?

This service is free of charge for RHB Reflex customers.


Why is RHB Reflex Mobile App not detecting SGQR code?

It might be due to one of the following reasons:

  •     PayNow is not one of the payment modes in the SGQR.
  •     The QR code has expired.
  •     The resolution of the QR code is too low to be scanned.
  •     Technical issues of the camera on mobile phone.

How do I know if the recipient is the correct party?

When performing single payment, the recipient’s registered PayNow display name will be presented for confirmation before submitting to the bank.

  •     PayNow display name for individuals is usually their name, unless it has been overwritten with a preferred name.
  •     PayNow display name for corporates will be the account name from the bank’s record. Corporates will not have the option to indicate a preferred name.
  •     You should check with your payees whether the displayed name belongs to them.

What happens if I receive unauthorised funds from an unknown person?

Please contact the bank immediately for assistance in returning the funds. You are strongly encouraged not to retain or utilise the funds and to make a police report regarding this matter.


What will happen when I close the bank account with a PayNow registration?

The PayNow proxy will automatically be de-registered upon account closure. There is no action required from you.

Reflex - FAQs for PayNow Corporate

What is PayNow Corporate?

PayNow Corporate allows you to receive payment from businesses and individuals instantly with just your Unique Entity Number (UEN).

You can also make payment via PayNow to businesses using their UEN and to individuals using either their NRIC/FIN or mobile number, without the need to know or disclose any account numbers.


How to register for PayNow Corporate?

Simply log onto RHB Reflex and register for PayNow instantly with a valid UEN issued in Singapore.


What is Unique Entity Number (UEN)?

UEN is the standard identification number of an entity. It is issued to entities such as businesses, local companies, LLPs, societies and representative offices that are recognised by a UEN Issuance Agency (e.g. ACRA, ROS).


What are the requirements to make payment using PayNow?

Before making payments, corporates should inform payees that payment made using PayNow will require payees to be registered for PayNow. The payment will be rejected when making payment if payee is not registered with PayNow.


Can a PayNow fund transfer be made to a non-participating bank?

PayNow fund transfers can only be made to PayNow participating banks and Non-Bank Financial Institutions.

Please visit the Association of Banks in Singapore (ABS) website to see the latest list of PayNow participating banks and Non-Bank Financial Institutions (NFIs).


What are the currencies and transfer limit supported by PayNow?

Only Singapore Dollar fund transfer is available and up to SGD 200,000 limit.


My company is not incorporated in Singapore. Can I register for PayNow Corporate?

PayNow Corporate is currently only available for entities incorporated in Singapore.


Can I register for PayNow Corporate with multiple participating banks?

Yes, you can register for PayNow with multiple participating banks by using different PayNow ID.


What types of RHB bank accounts can I link my UEN to?

RHB Corporate Current Accounts (SGD) and Biz Quad / Quad+ Accounts (SGD).


Can the same PayNow ID be linked to different accounts?

No, the same PayNow ID cannot be linked to multiple accounts. One unique ID can only be linked to one account.


Can PayNow Corporate be registered for multiple bank accounts?

For multiple PayNow Corporate registered bank accounts, a 3-character alphanumeric suffix can be added to your company’s UEN to create multiple PayNow IDs.

For example, for UEN “123456789X” and a 3-digit alphanumeric suffix of “ac2”, the PayNow ID will be “123456789Xac2”.


Can my company?s PayNow ID be linked to my personal account when I register for PayNow Corporate?

No, a company’s PayNow ID cannot be linked to a personal account.


Can I link my company?s PayNow ID to an account belonging to a subsidiary?

No, your company’s UEN cannot be linked to other entities’ accounts.


I have already linked my UEN to an account with another bank. Can I receive payments via PayNow to my RHB SGD Corporate Account?

Yes, to do so, you can either:

  • De-link your UEN from the account with the other bank and link it to your RHB SGD Corporate Account; Or
  • Create a new PayNow ID by appending a 3-character alphanumeric suffix to your UEN and linking it to your RHB SGD Corporate Account.  Inform your customers/payers about your new PayNow ID.

How can I receive payments with PayNow Corporate?

You can publish your UEN or your PayNow QR code on your bill, invoice, business card, website, app and email.

Payment can be paid to your UEN via internet / mobile banking and/or scanning your QR using the mobile banking app from any PayNow participating banks.


What is PayNow QR and how does it work?

PayNow QR is a QR representation of your PayNow ID, with or without the reference number and amount details. PayNow QR follows the SGQR standard and allows QR scan & pay for PayNow transactions between customers from the PayNow participating banks.


How can I use PayNow QR to receive payments?

You can generate PayNow QR directly via the RHB Reflex Mobile app and display the QR to receive payments.

Businesses and Individuals can scan your QR and make payments using the mobile banking app from any PayNow participating banks.


How can I use PayNow QR to make payments?

The QR scanning feature on RHB Reflex Mobile app has been enabled, hence, you will be able to scan QR codes on invoices to initiate a PayNow payment via the app following the maker-checker process.


Is there a fee for PayNow QR code generation?

This service is free of charge for RHB Reflex customers.


Why is RHB Reflex Mobile App not detecting SGQR code?

It might be due to one of the following reasons:

  •     PayNow is not one of the payment modes in the SGQR.
  •     The QR code has expired.
  •     The resolution of the QR code is too low to be scanned.
  •     Technical issues of the camera on mobile phone.

How do I know if the recipient is the correct party?

When performing single payment, the recipient’s registered PayNow display name will be presented for confirmation before submitting to the bank.

  •     PayNow display name for individuals is usually their name, unless it has been overwritten with a preferred name.
  •     PayNow display name for corporates will be the account name from the bank’s record. Corporates will not have the option to indicate a preferred name.
  •     You should check with your payees whether the displayed name belongs to them.

What happens if I receive unauthorised funds from an unknown person?

Please contact the bank immediately for assistance in returning the funds. You are strongly encouraged not to retain or utilise the funds and to make a police report regarding this matter.


What will happen when I close the bank account with a PayNow registration?

The PayNow proxy will automatically be de-registered upon account closure. There is no action required from you.


 

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