About the digital token
The digital token, RHB Secure Plus App, is a replacement to the physical OneKey Token. You can access the RHB Secure Plus App through your mobile device to authenticate all banking transactions on RHB Now Internet Banking platform.
You no longer need the physical OneKey token as banking transactions are now securely verified via the RHB Secure Plus App.
The RHB Secure Plus digital token is protected with enhanced encryption for safer online transactions.
Setting up the digital token
Effective 10 January 2020, authentication of transactions on RHB Now Internet Banking platform has to be done through the digital token.
Download the RHB Secure Plus App on your mobile device from Apple Store or Google Play and follow the instructions on the screen for a one-time set-up. You will need to turn on push notification on your mobile device to facilitate online banking transactions.
You would need to ensure that your mobile device is currently running on iOS 9.0 (for Apple) or v4.1s (for Android) versions. Alternatively, please call our 24-hour Customer Care and Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for further assistance.
No, only one instance of the digital token can be setup on one mobile device at any single time.
The RHB Secure Plus App is only accessible with your PIN or fingerprint. If you have misplaced or switched your mobile device, you would need to download the RHB Secure App on your new mobile device and perform the one-time setup again. Once you have successfully completed the setup, kindly contact us immediately via our 24-hour Customer Care and Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for us to disable your previous digital token immediately.
The RHB Secure App will not work on a jail broken / rooted device.
Using the digital token
Tap on the push notification on your mobile device, or tap on the RHB Secure Plus App icon. Once the app is launched, you can proceed to complete the authentication by following the prompt instructions.
You will need to enable the push notification settings for the RHB Secure Plus App on your mobile device. Also, kindly note that the app will not work on any rooted or jail broken devices.
No, only two-factor authentication transactions will require the digital token usage
To use the digital token while travelling, you would need to ensure that you are connected to an internet access and are using the mobile number that is registered with the bank.
On the RHB Now Internet Banking home page, go to Profile > Personal Profile to update your new mobile number. Alternatively, you may visit any of our seven (7) Business Centres to update your new mobile number.
The OneKey Physical Token
The physical OneKey token will no longer be used for authenticating transactions via RHB Now Internet Banking platform effective 10 January 2020.
RHB Bank will be decommissioning our physical OneKey token effective 10 January 2020. You will have to setup the digital token to continue performing transactions on our internet banking platform.
If you need to perform online banking transactions before 10 January 2020, you may log on to https://portal.assurity.sg or visit Assurity’s Customer Care Centre to purchase a replacement token for $15.