Singapore

NOTICE FOR COVID-19 SAFETY MEASURES



Dear customers,

The health and safety of our customers and employees is a top priority during this unprecedented time of the COVID-19 outbreak.

In line with the recent guidelines from the Multi-Ministry Taskforce, we have put in place tighter safety measures across our branches and offices to further minimise the spread of COVID-19.

For the wellbeing of our customers:

  • Practise social distancing by reducing the number (five at a time) of customers in the branch at any given time and spacing out queues and seats
  • Temperature screening for all persons entering and re-entering our branches and offices (staff and visitors) We will need to decline entry to persons who are having a fever, have been in contact with a confirmed patient or have returned from overseas under MOH’s restriction order
  • Compulsory travel declaration for all customers and visitors entering and re-entering our premises to facilitate contact tracing
  • Targeted and increased disinfecting frequency at our offices and branches including common areas such as banking hall, elevators, meeting tables, door handles and more, according to NEA guidelines
  • Deferment or cancellation of events, roadshows, conferences regardless of size

For the wellbeing of our employees:

  • Temperature screening twice a day and closely monitor health of all frontline employees
  • Face masks to be worn by all frontline employees while interacting with external parties
  • Introduced split operations to minimise close contact as well as to ensure continuity of operations to serve customers’ banking needs during this difficult time

With the government’s call for social distancing becoming more stringent, we encourage our customers to perform banking transactions digitally on our RHB Now Internet Banking Platform [pay bills, FAST fund transfers] or via the RHB TravelFX App or Card [online shopping, (using Visa payWave) transport/ F&B/grocery payments].

If you require assistance or need more information, please email us at rhbs.contactus@rhbgroup.com or call our 24-hr Customer Care and Contact Centre at 1800-323-0100.

The management takes the current situation seriously, and would like to request your cooperation in adhering to all the measures put in place, be socially responsible and to abide by the MOH’s advisory.

In addition, we would like to remind all customers to be vigilant against scammers impersonating as Ministry of Health (MOH) contact tracing officials and requesting for financial information. MOH does not ask for financial information during contact tracing calls. Customers are advised to verify the authenticity of the phone calls with the MOH hotline (6325 9220) if you have doubts about the caller's identity.

We will continue to monitor the situation closely and take appropriate actions as guided by the authorities. Please refer to the MOH’s website at www.moh.gov.sg for the latest updates.