Singapore

UPDATE: 2019 nCoV DORSCON ORANGE LEVEL MEASURES



Dear customers,

Following the announcement of the raised DORSCON level to Orange, we would like to share the additional measures that will be implemented with effect from 10 February, Monday.

For the wellbeing of our customers:

  • Temperature screening for all persons entering and re-entering our premises (staff and visitors)
  • Registration for all customers and visitors entering and re-entering the building/branch, to facilitate contact tracing
  • Targeted and increased disinfecting frequency of our premises/branch according to NEA guidelines
  • You may perform non over-the-counter transactions via the Internet, call or email us at rhbs.contactus@rhbgroup.com or 1800-323-0100
  • Large-scale events will be cancelled or deferred. If event is to proceed, necessary precautions will be put in place
  • We will need to decline entry to persons who are having a fever, have been in contact with a confirmed patient or have been to affected countries in the last 14 days

Due to the above precautionary measures, please be patient should the screening processes take longer than usual.

The management takes the current situation seriously, and would like to request your cooperation in adhering to the additional measures put in place, practise good personal hygiene, visit a doctor immediately if you are unwell and to abide by the MOH’s advisory.

In addition, we would like to remind all customers to be vigilant against scammers impersonating as Ministry of Health (MOH) contact tracing officials and requesting for financial information. MOH does not ask for financial information during contact tracing calls. Customers are advised to verify the authenticity of the phone calls with the MOH hotline (6325 9220) if you have doubts about the caller's identity

We will continue to monitor the situation closely and take appropriate actions as guided by the authorities. Please refer to the MOH’s website at www.moh.gov.sg for the latest updates.

Meanwhile, should you need any clarification, please contact our customer contact centre at 1800 3230100.