Special Financial Relief Programme - SMEs FAQ

1. Do I qualify as an “SME”?

We define our SME customer segment based on different criteria. As a package, this relief should minimally apply to customers with: i) annual sales turnover of up to S$100m; or ii) employment size up to 200 workers.

2. How should movable collateral and floating charges be treated?

“Fully secured” would refer to all collateral that we currently accept for SME term loans. For movable collateral and floating charges, we may apply our internal haircuts to determine whether the loan is “fully secured” in relation to the package.

3. Does the relief apply if the loan is no longer “fully secured” during the deferment period due to a decline in collateral value?

The relief should apply throughout the deferment period so long as the loan was “fully secured” at the point of application for the relief.

4. How should other facilities granted to SMEs be treated?

The industry commitment only applies to fully secured term loans, but we may extend the relief to partially secured term loans. In relation to other types of facilities like guarantees and trade finance facilities, we will make efforts to support our customers during this period of economic disruption.

5. For loans that mature prior to 31 December 2020, how would the tenure extension apply?

As set out in the industry commitment, borrowers who opt in can choose to extend the loan tenure up to the corresponding principal deferment period.

For example, if a borrower opts into the relief on 1 July 2020, and its loan tenure ends on 1 September 2020, the borrower may choose to extend the loan tenure by 6 months, i.e. until end February 2021.

6. Where can I find information on the various relief measures offered by RHB for SMEs?

You may wish contact your Relationship Manager or call us at 1800 323 0100 to obtain further details and the necessary documents to be submitted.


Please complete and submit the application form below. We will contact you within 7 working days.
Full name
Contact number
Email address
Tick Type of loan requesting for relief
If you have more than one loan with us, list loan account number or the property address