Singapore

Frequently Asked Questions

Digital token (RHB Secure Plus App)

About the digital token

1. What is the digital token?

The digital token, RHB Secure Plus App, is a replacement to the physical OneKey Token. You can access the RHB Secure Plus App through your mobile device to authenticate all banking transactions on RHB Now Internet Banking platform.

2. How else does the digital token benefit me?

You no longer need the physical OneKey token as banking transactions are now securely verified via the RHB Secure Plus App.

3. Is it safe to authenticate transactions with the digital token?

The RHB Secure Plus digital token is protected with enhanced encryption for safer online transactions.


Setting up the digital token

4. How long am I given to setup the digital token?

Effective 10 January 2020, authentication of transactions on RHB Now Internet Banking platform has to be done through the digital token.

5. How do I setup my digital token?

Download the RHB Secure Plus App on your mobile device from Apple Store or Google Play and follow the instructions on the screen for a one-time set-up. You will need to turn on push notification on your mobile device to facilitate online banking transactions.

6. I am unable to set up / log in to my RHB Secure Plus App

You would need to ensure that your mobile device is currently running on iOS 9.0 (for Apple) or v4.1s (for Android) versions. Alternatively, please call our 24-hour Customer Care and Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for further assistance.

7. Can I setup my digital token on multiple mobile devices?

No, only one instance of the digital token can be setup on one mobile device at any single time.

8. What happens if I misplace or switch my mobile device?

The RHB Secure Plus App is only accessible with your PIN or fingerprint. If you have misplaced or switched your mobile device, you would need to download the RHB Secure App on your new mobile device and perform the one-time setup again. Once you have successfully completed the setup, kindly contact us immediately via our 24-hour Customer Care and Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for us to disable your previous digital token immediately.

9. Can I install the RHB Secure App in a jail broken / rooted device?

The RHB Secure App will not work on a jail broken / rooted device.


Using the digital token

10. How do I authenticate banking transactions using the digital token?

Tap on the push notification on your mobile device, or tap on the RHB Secure Plus App icon. Once the app is launched, you can proceed to complete the authentication by following the prompt instructions.

11. What should I do if I did not get the push notification / nothing happens when I launch the app?

You will need to enable the push notification settings for the RHB Secure Plus App on your mobile device. Also, kindly note that the app will not work on any rooted or jail broken devices.

12. Do I need to use the digital token for all RHBNow banking transactions?

No, only two-factor authentication transactions will require the digital token usage.

13. Am I able to use the digital token when I am overseas?

To use the digital token while travelling, you would need to ensure that you are connected to an internet access and are using the mobile number that is registered with the bank.

14. I have changed my mobile number. Does this affect my banking transactions?

On the RHB Now Internet Banking home page, go to Profile > Personal Profile to update your new mobile number. Alternatively, you may visit any of our seven (7) Business Centres to update your new mobile number.


The OneKey Physical Token

15. Do I still need my physical token?

The physical OneKey token will no longer be used for authenticating transactions via RHB Now Internet Banking platform effective 10 January 2020.

16. I have an existing physical token; do I have to setup my digital token?

RHB Bank will be decommissioning our physical OneKey token effective 10 January 2020. You will have to setup the digital token to continue performing transactions on our internet banking platform.

17. My OneKey token has just stopped working but the usage of the digital token will only take effect in two weeks / one-month time.

If you need to perform online banking transactions before 10 January 2020, you may log on to https://portal.assurity.sg or visit Assurity’s Customer Care Centre to purchase a replacement token for $15.