RHB Bank, the Data Controller respects the privacy of your personal information and will safeguard the information provided by you according to strict standards of security and confidentiality.
RHB Bank uses personal information provided by you through this Website for the purpose of providing and operating the products and services you have requested on this Website and for other related purposes which in our opinion may be relevant and required to understand your financial needs in order to provide better customer service or products.
The details that you are requested to provide on this Website may be transferred to other branches of RHB Bank, companies within the RHB Group (whether in Singapore or elsewhere) or any third party who provides services to RHB Bank.
All RHB Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.
From time to time, we may be required by law or by any regulatory requirements to disclose your information to Governmental or judicial bodies or agencies or our regulators that have jurisdiction over RHB Group (whether in Singapore or elsewhere).
RHB Bank knows customer concerns for security when they perform any transaction via the Internet. We have in place security system to ensure that customers’ information and any online transactions performed are safe and secure.
We have implemented data protection measures to safeguard your personal information which include the following:
It is important that you maintain the secrecy of any Username, Login PIN and other Passwords and Security Codes you hold and protect yourself when performing any online transactions. Your role in safeguarding your Personal Data and Account Information:
Avoid Using Public Computers
Verify the Authenticity of RHB Bank Internet Banking Website
It is important that you verify the authenticity of RHB Bank Internet Banking website before keying in your Login ID and Password.
To verify the authenticity of the RHB Bank Internet Banking Website, look for the closed padlock icon on the web page. Click the closed padlock icon and ensure that “Issued to” is the same as the “URL address” for RHB Bank Internet Banking website: “https://logon.rhbbank.com.sg”.
It is important that the online transaction is done with a secured website that uses encryption.
Please check that RHB Bank Internet Banking website address changes from http:// to https:// and a security icon that looks like a lock is closed (padlock) or key appears when authentication and encryption is expected.
Don't save your Login ID and password
Some Internet browsers store and list possible matches from words or entries that you have typed previously. You should prevent any Login ID and passwords from being stored in your browser by deactivating the function before you begin your Internet session.
To deactivate the function (Internet Explorer):
Inform Us Immediately of Unauthorised Transactions
Additional good security practices when using Internet Banking
Phishing Scam and Suspicious Email
At RHB Bank, privacy and security for our customers have always been our priority. As your banking partner, we ensure that banking online remains safe and secure for you at all times.
One of the most common cyber threats to the banking industry today is phishing. It is an attempt to fraudulently acquire your account details that will be used to gain access to your account. Fraudsters will send you an email containing a link to a fake website in the hope to collect sensitive information such as your Password, IC and ATM card number.
Please note that the Bank will never ask you to reveal sensitive information pertaining to your account. If you have responded to these emails or SMS, please contact our Customer Care & Contact Centre at 1800 323 0100 immediately or +603 9145 1388 (for overseas).
Spoof websites are fake websites that are directed to by phishing emails. These websites appear authentic but are, in fact, the mechanism for capturing your personal details.
These sites will often contain incorrect grammar or spelling, which is usually an indication that they are not authentic sites.
RHB Bank are committed to protect its customers’ privacy.
If you have any queries, concerns or complaints on customer information or services, with regards to RHB Internet Banking services, you may contact us at our 24-hour service hotline at 1800 323 0100 or +603 9145 1388 (for overseas), or email us your feedback at firstname.lastname@example.org and we will respond to you within the next business working day.
We will attend to any claim or dispute that arises out of RHB Bank Internet Banking services. If an investigation needs to be conducted, we will revert to you within seven (7) business working days of your registered complaint. More complicated issues may require an extended period of time and we may consult you during the progress of our investigation.
For the safety of all our customers, we recommend specific details of your transactions not to be disclosed in your initial feedback.
In the event RHB Bank Internet Banking Service is temporarily unavailable, you may still perform your transactions via other channels: visit any of our seven (7) branches, RHB Bank ATM machines and/or AXS machines.