The new RHB Singapore website is now ready to serve you with a brand new online experience
Singapore

RHB Now – Frequently Asked Questions


1. What is the URL for RHB Now Internet Banking?
2. What Internet Banking services does RHB offer?

We offer the following services:

  • Account summary, details enquiry and transaction history
  • Fund transfers to own account, 3rd party RHB accounts and other banks accounts (IBG Transfer)
  • Bill payment to own loan accounts and selected billing organisations
  • Fixed deposits placement
  • Stop cheque, cheque book request and cheque status enquiry
  • Banker’s Cheque application
  • Foreign Telegraphic Transfer application
  • Update of personal profile e.g. mailing address, email address, and contact number

3. Who can apply for RHB Now?

Any individual or sole proprietor who has a RHB ATM card with a savings/current account can apply for RHB Now.

4. Can companies sign up for RHB Now?

We have an Internet Banking website specifically created for companies. Please go to https://rhbgroup.com.sg/business/rhb-reflex for more information.

5. How do I register for RHB Now?

For first time users, follow the steps below:

  • Click on the 'Registration' button on the navigation.
  • At the 'ATM Card' field, please key in your 16-digit ATM Card number and ATM PIN.
  • Click on the 'Next' button to proceed to step 2.
  • Enter your preferred Username, Password and Secret Word.
  • Read the "Terms and Conditions" carefully.
  • Click on the checkbox to accept the "Terms and Conditions".
  • Click on the 'Submit' button to complete the registration.
  • Call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) to register your mobile number to receive SMS OTP messages.

If your registration attempt fails, please call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas), or email us at rhbs.contactus@rhbgroup.com.

6. Are there any charges incurred for using RHB Now?

No, the use of RHB Now is free of charge. However, standard transactional fees for some services will apply

7. Can I login/activate my Internet Banking account immediately after signing up online?

After registering online, your Internet Banking account will be activated. Please call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) to register your mobile number so that you can receive SMS OTP for your login to RHB Now.

8. What should I do if I encounter problems with logging into RHB Now?

Please call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for further assistance.

9. What is a Secret Word?

Secret Word is a mutual authentication used by RHB to verify that the login page is from a genuine RHB site.

You need to enter your Secret Word during the registration of your Internet Banking service. You may choose any phrase of minimum 6 to 10 alphanumeric and no special character is allowed.

10. I can see a Secret Word, but it does not belong to me. What should I do?

Please do not proceed to login to RHB Internet Banking. Please call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) for further assistance.

11. What is One-Time-Password (OTP)?

One-Time-Password (OTP) is an alphanumeric security code you are required to key in when you perform any important transactions. Each OTP is only valid for a single transaction.

The OTP will be sent together with a Security Code via SMS to your registered mobile number. You need to ensure that the Security Code displayed on the Confirmation Page is an exact match with the Security Code sent via SMS before entering your OTP to complete the transaction. OTPs are case sensitive.

12. How do I register my mobile number to receive an OTP?

You have to register your mobile number by calling our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas).

13. How long is an OTP valid for?

Your OTP is only valid for 100 seconds upon receipt of the SMA. You will be required to request for another OTP by clicking 'Click Here' at the bottom of the page if it has expired.

14. Does RHB Now have an app?

No, we currently only provide Internet Banking service.

15. Will I see a full transaction history of my account on RHB Now?

You can access the last 6 months of transaction history.

16. Will I be getting e-Statements once I register for online banking?

No, we currently do not issue e-Statements. All account statements are mailed to your address.

17. I have forgotten/want to change my username. What should I do?

Please call our Customer Care & Contact Centre at 1800 323 0100 or +603 9145 1388 (for overseas) to retrieve/change your username. Verification process would take place before retrieval.

18. I have forgotten my password. What should I do?

You can reset your password online. Go to ‘Forgot password’ at https://logon.rhbbank.com.sg/ to do so. You would need your ATM Card details.

19. How do I change my password?

On your RHB Now home page, go to Profile > Change Password and follow the instructions provided.

20. Can I update my mailing address?

Yes. On your RHB Now home page, go to Profile > Change Mailing Address. Select the account you wish to change the address. You are allowed to submit a change in mailing address request up to a maximum of 3 accounts at a time. Should you wish to change the mailing address for more than 3 accounts, you are advised to resubmit subsequently.

21. I do not have a fixed deposit account. Can I place a fixed deposit?

Yes. By default, the first time you make a fixed deposit placement, a fixed deposit account will be opened online. You will see the fixed deposit account number at the Completion page.