Frequently Asked Questions (SMEs)

Extended Support Scheme

Extended Support Scheme – Standardised (“ESS-S”)
- Partially Defer Payment of Principal
  • You may apply# to defer 80% of principal repayment of your SME’s secured loans and loans under Enterprise Singapore^. The duration of the deferment will depend on the Jobs Support Scheme Tier to which your SME belongs.
  • SMEs in Tier 1 and 2 Sectors* can apply to defer 80% of principal from 1 January 2021 to 30 June 2021.
  • SMEs in Tier 3A and 3B Sectors* can apply to defer 80% of principal from 1 January 2021 to 31 March 2021.
Extended Support Scheme – Customised (“ESS-C”)
- Restructure Loans Under Customise Schemes
  • The Extended Support Scheme – Customised (ESS-C), offered by banks and finance companies, facilitates multi-lender restructuring and will be available for any multi-banked SME for whom Credit Counselling Singapore’s scheme for sole proprietors and partnerships (SPP Scheme) or Ministry of Law’s Simplified Insolvency Programme for qualified micro and small companies (MSCs) is not suitable.
  • More details on how to apply for these schemes will be released in the coming weeks.

# Eligible for borrowers who do not have any overdue interest payments on loan(s) under moratorium, and are not more than 30 days past due on all other loan repayments as at implementation date of the relief for the borrower.
^ Loans granted under Enterprise Singapore’s Enhanced Working Capital Loan Scheme and Temporary Bridging Loan Programme.
* The tiering of sectors is aligned with the Jobs Support Scheme (JSS) administered by IRAS. Borrowers that are not receiving wage support through JSS will be matched by their lenders to a suitable Tier according to the sectors in which they operate

1. What is the Extended Support Scheme – Standardised (“ESS-S”)?

The ESS-S is an opt-in scheme for small-and-medium-sized enterprise (SME) borrowers whereby:

  • Borrowers in Tier 1 and 2 Sectors can choose to defer 80 per cent of principal from 1 January 2021 to 30 June 2021.
  • Borrowers in Tier 3A and 3B Sectors can choose to defer 80 per cent of principal from 1 January 2021 to 31 March 2021.

Borrowers will need to pay instalments comprising the remaining 20 per cent principal and the interest on the loan during the deferment period.

2. Who is eligible for ESS-S?

The scheme is available to all RHB SMEs including sole proprietors and partnerships, with: i) annual sales turnover of up to S$100 million; or ii) employment size up to 200 workers, subject to the following eligibility criteria:

  • No overdue interest payments on loans under moratorium; AND
  • All other loan repayments are no more than 30 days past due.

3. How do I know which Tier I am in?

The determination of the borrower’s Tier is based on the Job Support Scheme (“JSS”) notice(s) or other documentation from IRAS, where available.

For cases whereby borrower is not receiving wage support through JSS, the bank may exercise its own judgement and determine the Tier for the borrower based on the definitions below.

Tier 1/2/3A/3B Sectors are defined by the Ministry of Finance as follows for JSS purposes:

  • Tier 1 and Tier 2 JSS Support Sectors:
    Aviation and Aerospace, Tourism, Hospitality, Conventions and Exhibitions, Built Environment, Licensed food shops and food stalls (including hawker stalls), Qualifying retail outlets, Arts and Entertainment, Land Transport, Marine and Offshore.
  • Tier 3A and 3B JSS Support Sectors:
    All other Sectors not in Tier 1 and Tier 2

For more details of the tiers, please refer to

4. I am able to resume paying my regular loan instalments in full after the existing relief expires. Can I apply for the ESS-S?

You should apply for the ESS-S only if you are unable to resume paying loan instalments in full after the existing relief expires. 

5. What are the credit facilities included under the ESS-S?

The ESS-S is applicable to these credit facilities:

  • Fully secured term loans,
  • Loans under Enterprise Singapore Temporary Bridging Loan Programme and Enhanced Working Capital Loan Scheme.

6. What does deferment of 80 per cent of the principal payment mean?

The deferment of 80 per cent of principal payment is based on the principal amount that you had been paying prior to the relief period.

7. I am under SFRP and my monthly instalment was 60 days past due when I first applied for the SFRP. As the eligibility criteria for ESS-S is 30 days past due for all loan repayments, are my loans which are under SFRP still eligible for ESS-S?

The loans under SFRP will still qualify for the ESS-S so long as you do not have any overdue interest payments for them.

8. Do I still qualify for the ESS-S relief even if the value of my collateral for my secured loan had dropped while I was under the SFRP?

Loans under SFRP would qualify for the ESS-S relief so long as the loan was fully secured by the value of the collateral at the point of application for the SFRP, subjected to the other conditions on interest payments.

9. I had met the eligibility criteria and had received my bank’s approval for the ESS-S relief. However, I encountered financial difficulties subsequently and my loan repayments were 30 days past due prior to ESS-S implementation. Will the bank disqualify my application although it was already approved?

We may disqualify your application if you do not meet the eligibility criteria by the time the ESS-S relief is implemented for you.

You can either repay your arrears as soon as possible before applying for the ESS-S relief again, or speak to your Relationship Managers directly to discuss other forms of assistance, including loan restructuring, to help ease your financial difficulties.

10. Will I receive 6 months of principal moratorium if I am a SME under Tier 1 sector and only apply for ESS-S in end May 2021?

You can only receive up to 1 month of ESS-S relief, subject to RHB’s approval and effective implementation date of the ESS-S relief for you.

Please approach us early if you anticipate the need to apply for the ESS-S.

11. My principal moratorium will end in Dec 2020 under the current SFRP. However, I encountered cashflow issues in Jan 2021, will I be able to apply for the ESS-S?

You may still apply for the ESS-S after the principal moratorium of your secured loan has ended in Dec 2020, if you meet the eligibility criteria. However, the duration of the ESS-S 80% principal moratorium will start from the time that the relief is implemented for you, and end on either 31 March 2021 or 30 June 2021 depending on the Tier to which you belong.

12. When and how can I start applying for the ESS-S?

You can submit your application between 2 November 2020 to 31 March 2021 if your business is in a sector in Tier 3, or from 2 November 2020 to 30 June 2021 if your business is in a sector in Tier 1 or Tier 2.

To apply, please contact your Relationship Manager, or call us at 1800-323 0100 for more information.

13. My business is facing severe financial stress and loss of income and I am not able to repay my loans even with the available relief measures. What can I do?

You can approach us to explore alternative arrangements if the ESS-S does not address your cashflow issues. You can consider the Extended Support Scheme – Customised (ESS-C) if you have more than one lender.

Extended Support Scheme – Customised (ESS-C)

1. When should I consider the ESS-C?

You should have more than one lender and have attempted to work out bilateral arrangements with your respective lenders.

If the arrangement is not feasible, you may approach your lender to apply for ESS-C.

2. When can I start applying for the ESS-C?

You may apply to RHB Bank or any one of your lenders from 2 November 2020.

3. How does the application process work?

You may approach RHB Bank or any of your lenders to submit an application for the ESS-C together with supporting documents. The approached lender will then assess if the ESS-C is expected to facilitate a better outcome for you. If so, the lender will recommend you for entry into the programme.

4. What kind of documents am I required to prepare and submit?

You are required to submit an application for ESS-C to RHB or one of your lenders, accompanied by supporting documents, which include but are not limited to:

  • Declaration of all your banking facilities;
  • Latest financial statements;
  • Financial projections; and
  • Business plans.

5. What happens if I refuse to provide information requested by RHB Bank or any of the lenders?

You may be disqualified from the ESS-C if you are unable to provide the necessary documents for the restructuring plan.