|1||Registration||How do I register for RHB Mobile?||Simply download the RHB Mobile App from the App Store or Google Play Store. |
Once you are in the App, click on “Register” and follow the on-screen instructions to register for RHB Mobile.
|2||Registration||What are the information and supporting documents needed for RHB Mobile Registration?|| Please have the following documents/information with you during RHB Mobile registration:|
For applicants who are foreigners, you will be asked to take a photo of these supporting documents:
*Logins via the SingPass Mobile App is not available for Android users at the moment. You will need to key in your SingPass username and password.
|3||Registration||Will I be able to access RHB Mobile right after my registration?|| After your registration on RHB Mobile:|
|4||Registration||I am told to complete the W-8BEN and W9 form during my application. Where can I download them?||You may download the W-8BEN form here and W9 form here. |
Upon completion, please mail to this address:
Channel Operations – COS 90 Cecil Street #04-00
RHB Building Singapore 069531
|5||Registration||I am an existing RHB FX Multi-Currency Card (formerly named RHB Travel FX Card) customer. Will I be able to log in using my Travel FX App login credentials?||Yes, you will be able to log in to RHB Mobile using your existing Travel FX App login credentials|
|6||Registration||I am an existing RHB Now user. Will I be able to log in to RHB Mobile?||You will not be able to log in to RHB Mobile using your login details for RHB Now, and will need to register for an account on the RHB Mobile App.|
|7||Registration||I am an existing RHB Travel FX App user. Do I need to update my App to access Mobile FX?||Yes, you will need to update your existing RHB Travel FX App in order to access RHB Mobile and its new features.|
|8||Access||I forgot my username/ password. How can I retrieve them?||If you have forgotten your username, please contact our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 (within Singapore), or +603 9145 1388 (outside Singapore). |
If you have forgotten your password, simply click on “forgot password” at the login screen for RHB Mobile and follow the steps to reset your password.
|9||Access||I have been locked out of RHB Mobile because I entered the wrong PIN multiple times. How can I unlock my account?||If you have been locked out of your account, you may click on “forgot password” at the login screen for RHB Mobile and follow the steps to unlock your account and reset your password.|
|10||Access||I want to change the way I log in to my account (e.g. to log in using biometrics instead of PIN), how do I change my authentication settings?||To change your authentication setting, bring up the quick menu on the top left corner of your screen after you log in. Proceed to go under “Settings” and click on “Authentication” to make the changes.|
|11||E- application||What are the products that I can apply for after logging in to RHB Mobile?||You will be able to apply for the RHB High Yield Savings Plus account on RHB Mobile. |
To apply for a new account, bring up the quick menu on the top left corner of your screen after you log in. Proceed to go under “Account, Transfers and Application” and click on “Apply for a new account”.
We are working on making more products available in the near future.
|12||Account Dashboard||Are all my product holdings with RHB Bank shown under my Account Dashboard?|| We have made the following products available for viewing on the App:|
We are working on adding more products for viewing on the App.
|13||Account Dashboard||Why can’t I see my joint account on RHB Mobile?||Only the primary account holder of the joint account is able to view the account on RHB Mobile at the moment. We are working to allow this feature to the joint account holders as well.|
|14||Funds Transfer||How do I add someone to my list of saved payees?||You will be asked to add a payee to your Saved Payee each time you do a funds transfer. Simply select the option and it will be added to your Favourites.|
|15||Funds Transfer||How can I change the daily limits for my fund transfers?||To change the daily transfer limits for your funds transfers, bring up the quick menu on the top left corner of your screen after you log in. Proceed to go under “Settings” and click on “Daily Limit Settings”.|
|16||Alerts||How can I change the alert settings on my banking transactions?||To change your notification settings, bring up the quick menu on the top left corner of your screen after you log in. Proceed to go under “Settings” and click on “Notifications & Alerts”.|
|17||Alerts||What alerts are available?||You may set SMS and Email alerts for your banking transactions. These options can be turned on and off anytime within the App.|