Singapore

Job Application

Job Title

Unit Head, Enterprise Operating Services

Job Description

Primary Objective:

Lead and manage a team of Infra related specialists to serve as a custodian on behalf of Singapore Operations to advise, plan, implement, maintain, support (and retire/refresh where required) all locally hosted (On premise, Cloud) Infrastructure needed to run the bank and support key bank initiatives. The scope of coverage ranging from hardware, storage/SAN, OS administration including VMware virtualization Infra, DB administration, Middleware administration, backup and archiving, AD/LDAP domain, SCCM, Linux Patch Mgr., administration, DNS, Endpoints, Desktop support, MDM/BYOB administration, and System monitoring. For AWS Cloud Infra to work closely with AWS Cloud team to ensure Infra standards are aligned:

Key Responsibilities:

Strategy, Planning, Mgmt. Reporting

  • Provide expert advice and support to the Head of Technology and Operations, Head of Technology, and Section Head of Infrastructure management services in relation to the Branch’s IT strategy and operational functions – Enterprise Operating Services related.
  • Contribute in the formulation of a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements – Enterprise Operating Services related.
  • Keep abreast of developments and innovations in the FI IT landscape – Enterprise Operating Services related.
  • Provide mentorship, support and guidance to subordinates, share information and facilitate problem solving – Enterprise Operating Services related.
  • Ensure staffing is maintained at level required and that staff are trained in skills needed to complete their job and have a career plan clearly outlined and communicated per Bank PA assessment related processes. Arrange training where necessary to fill out gaps in training due to turnover or new areas of knowledge. – Enterprise Operating Services related.
  • Contribute in the yearly budgeting for IT expenditures and investments. – Enterprise Operating Services related.

IT Operations

  • Oversee performance monitoring of systems to ensure outstanding operational effectiveness at low operating costs – Enterprise Operating Services related.
  • Ensure prompt and efficient provision of IT support – Enterprise Operating Services related.
  • Ensure prompt and efficient desktop support to end users
  • Setup and ensure backups running
  • Setup and ensure monitoring of IT assets
  • Oversee contingency plans and ensure their adequacy – Enterprise Operating Services related.
  • Ensure IT assets are protected and secure – Enterprise Operating Services related.
  • Ensure timely renewal of digital certificates and proper lodgment with IT security team.
  • Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components – Enterprise Operating Services related.:
    • Administrative Accounts – All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1
    • Patching – Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2
    • Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3
    • Network Perimeter Defense – Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4
    • Malware – IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5
    • Multi-factor Authentication – MFA, where applicable implement MFA of administrative and internet accounts with access to customer information using PAM per MAS notice 655 point 4.6
    • Logging and Monitoring – Security, Capacity, Downtime, Audit
    • Capacity Mgmt. – Pre-emptive monitoring (via monitoring), planning and execution of capacity upgrades as needed
    • EOL/EOS Upgrades – Per group guidelines. Track and execute upgrades and/or do risk assessment and deviation approval.
    • Housekeeping – scripted clean-ups and truncations of logs and temp files after necessary archives executed
    • Backups – Required backup strategy per backup guidelines operationalized to central Backup Platform. Recurring scheduled backup validation activities scheduled and performed ongoing to ensure backups working per need.
  • Work with system stakeholders to ensure proper classification of system criticality and ensure design and architecture can meet the assessed criticality needs:
    • MAS 644 defined Critical system – Ensure DR setup and working and can achieve RTO within 4 hours, RPO within 2 hours and maximum unplanned downtime of not more than 4 hours per rolling 12 months;
    • MAS 644 defined non-critical system – Ensure HA/DR per stakeholder requirement
  • BCM related activity planning and execution – Enterprise Operating Services related
  • Review and Approve/Reject production change requests as part of CAB committee

  • Cutover related planning and execution – Enterprise Operating Services related.
  • Ensure and maintain adequate test environments in good working order to support enhancements and new projects; – Enterprise Operating Services related.
  • Ensure the setup, integrity and ongoing improvements to the AWS Landing zone (work together with cloud team on golden images and sys admin) – Enterprise Operating Services related.
  • Document and knowledge transfer Infra related BAU tasks to Data center operations team
  • Escalation Level 3 support for Data Operations team in the event of infra related incident or failure.
  • Track IT related spend against budget. – Enterprise Operating Services related.
  • Write Memos to authorize procurements get deviation approvals where required – Enterprise Operating Services related.

Application and Systems Development / New Platform Acquisition

  • Explore, evaluate and priorities investments in innovative technologies that generate ROI that exceed hurdle rates – Enterprise Operating Services related.
  • Oversee the implementation of new systems, including interfacing with end-users to understand needs – Enterprise Operating Services related.
  • Oversee the deployment and implementation of applications to run on Cloud for existing systems based on end-user needs and business rationale – Enterprise Operating Services related.
  • Write and table committee papers as required to get new systems and/or platforms, or major refreshes approved. – Enterprise Operating Services related.
  • Write Memos to authorize procurements and get deviation approvals where required  – Enterprise Operating Services related.

Application and Systems Development / New Platform Acquisition

  • Explore, evaluate and priorities investments in innovative technologies that generate ROI that exceed hurdle rates – Enterprise Operating Services related.
  • Oversee the implementation of new systems, including interfacing with end-users to understand needs – Enterprise Operating Services related.
  • Oversee the deployment and implementation of applications to run on Cloud for existing systems based on end-user needs and business rationale – Enterprise Operating Services related.
  • Write and table committee papers as required to get new systems and/or platforms, or major refreshes approved. – Enterprise Operating Services related.
  • Write Memos to authorize procurements – Enterprise Operating Services related.
  • Write Memos to get deviation approvals where required – Enterprise Operating Services related.

Regulatory and Procedural Expertise

  • Keep up to date and refreshed on required reading related to guiding how IT must be run in a regulated Financial institution. Minimum read list:
    • MAS Technology Risk Management Guidelines (TRMG)
    • MAS Notice 644 – Technology Risk Management.
    • MAS Notice 655 – Cyber Hygiene
    • MAS Outsourcing Guidelines
    • RHB Group IT Security Guidelines and SG addendum/s
    • SG Patching Guidelines
    • SG Backup Guidelines
    • SG Technology Department Operational Manual (OM)
    • SG IT Standard Operational Procedures (SOP), and System Manuals (SM)
    • SG Procurement Operational Manual (OM)

Other Responsibilities: 

  • Participate in daily Leads and Seniors Huddle, Bi-weekly Leads Meeting, and Monthly Technology Department meetings.
  • Conduct regular Team meeting.
  • Train team to use Department issue and work tracking platform. Lead by example in the usage.
  • Ensure team system manuals / standard operating procedures (SOP), operational manuals, and knowledge base maintained and kept up to date

 

 


Qualifications

Formal Education:

  • Bachelor Degree / Masters in relevant fields

Professional Accreditation:

  • ITIL related certification
  • Microsoft certifications
  • Redhat certifications
  • Oracle certifications
  • AWS certifications

Preferred level of Experience (by years/function/industry):

  • At least 10 years’ experience in managing Infrastructure IT teams in an established financial services institution based out of Singapore or Malaysia.
  • Experience in managing desktop support team
  • Some experience and/or strong interest in AWS and Cloud technologies
  • Experience managing vendors

Other skills required:

  • Experience in managing a team of Infra related specialists.
  • Strong domain knowledge in Open systems OS (Linux, Windows)
  • Selection of knowledge in DB system admin (Oracle, MS SQL Server, MySQL, PostgreSQL, AWS RDS / Aurora, AWS Dynamo DB, AWS Redshift, MongoDB), Middleware system admin (Weblogic, JBoss, IBM MQ), Avamar data domain, VMWare vsphere, NSX, vSAN), AWS, DNS, Active Directory / LDAP Mgmt, System monitoring, MDM – Airwatch or Mobile Iron)
  • Strong project management, communication and documentation skills, well organized, customer focus and reliable
  • Ability to manage outsourcing SLA and relationships
  • Familiarity with AWS or other CSP cloud platforms.

 


Experience Level

Mid-Senior Level

Interested? Apply Now!

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