Job Application

Job Title

Software Programmer – SUPPORT UNIT & K2_RPA (6-10 mths)

Job Description

Primary Objective

•Implement business solution that meet user needs in a cost effective way by eliciting business requirements through collaborative communication with all stakeholders and vendors

•Analyze, design and develop technical solutions according to business requirements

•Providing accurate, complete and up to date system documentation

•Provide training to users to ensure correct usage and proper adoption upon rollout

•Oversee the day-to-day support for business users on any system issues or constraints

•Oversee the QA of software implementation

Initiatives & Operations

•Act as an interface between the Bank’s business users and the various IT support groups / vendors / Head Office

•Engage all impacted stakeholders to elicit business needs and requirements

•Conduct face to face (where feasible) collaborative requirement workshops engaging all stakeholders & vendor ensuring issues and constraints are considered

•Analyze requirements and document functional and nonfunctional requirements in FSD

•Conduct walkthrough of FSD tog with stakeholders and ensure sign off

•Review and streamline workflow processes and propose solutions / specifications that meets business needs

•Review UAT test cases to ensure completeness

•Support business users in UAT ensuring signoff

•Analyze SIT/UAT defects to identify requirement gaps and resolve with users

•Conduct training / briefing to users for changes/rollout

•Co-ordinate and manage project deliverables to ensure timely and successful implementation

•Keep abreast of developments and innovations in the application landscape

•Manage vendor deliverables and negotiation cost

•Ensure prompt and efficient resolution of application downtime 

•Provide support to users daily on system issues

•Ensure system documentation is up to date

•Support Live verification and DR drills

•As co-Lead BA provide backup support and assistance to Key BA for production issues, user queries and any other assistance as needed

•As Key Lead BA ensure co-Lead BA is kept abreast of changes through regular sharing



Formal Education:

  • Diploma / Bachelor Degree Qualification

Preferred level of Experience (by years/function/industry):

  • Minimum of 2 years’ experience in supporting Support Unit applications in an established financial services institution
  • Experience in business analysis and application support – K2 & RPA
  • Excellent working knowledge in requirements gathering
  • Project management and Testing skillsets preferred

Other skills required:

  • Strong communication and documentation skills, well organized, customer focus and reliable
  • Self-motivated and willing to change status quo

Experience Level


Interested? Apply Now!

First name
Last name
Email address
Contact number
Upload your CV