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Job Title

Client Service Executive (6 months contract)

Job Description

  • Attend to customer and TRs on client services matter
  • Conduct CDD for new and existing account
  • Identify and verify customer identities, related parties, name screening, adverse news searches
  • To perform Individuals/entities name screening and review alerts arising from ongoing screening.
  • Conduct periodic review of customer’s account.
  • Checker role to ensure data entries are updated accurately.
  • Execute sound Client Services procedures, policies and guidelines and continuously improve on these procedures whenever possible.
  • Assist with audits and AML/KYC related issues
  • Assist customer over the counter for account related matters and general enquiries
  • Daily process concerning account opening and other Client Services related matters.
  • Attend to trading representative’s and customer’s enquiry on account opening matters when they call in or email
  • Updating of Clients’ information and data base on Clients and TR’s request, maintain proper record of clients’ information and filing up to date.
  • Checking of client’s data prepared, requested via IT to ensure data is correct and ensure proper approval given by RISK, Compliance and Management prior to circulation of letters to clients
  • Perform CDD process to ensure customer are duly verified.
  • Account creation and maintenance in the back office system
  • Perform periodic review to ensure customer is competence in trading SIP products.
  • Ongoing monitoring of AML alerts and periodic review for all customers. 
  • Perform ECDD whenever it is required
  • Ensure compliance with relevant Acts, Laws, Rules of the Exchange(s) and Depository, and the Company’s internal policies and procedures.



  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 1 Year(s) of customer service experience in the related field is required for this position, preferably in the Financial industry.
  • Proficient in Microsoft Office


Experience Level


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