Job Application

Job Title

Branch Service Officer - Hybrid

Job Description

Primary Objective:

  • To ensure customer satisfaction and efficient operations, as well as meet the department’s annual  operational targets by providing excellent customer service, efficient cash operations and customer on-boarding for the assigned branch.
Key Responsibilities: 


  • Support Branch Channel Head & Branch Service Manager in achieving revenue/MOP target through sales referrals & target service standards/satisfaction index
  • Ensure cross selling of bank products & services


  • Ensure smooth running of day-to-day branch activities and functions.
  • Perform CSA/teller role/function during their absence or as assigned.
  • Ensure daily transactional vouchers and documents are properly checked and authorized.
  • Promote the core values of the Bank
  • Rollout Agile initiatives within the Branch

Customer Service Management

  • Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set by the Bank
  • Ensure customers’ complaints to a minimum. Attend and resolve customers’ complaints in a timely manner


  • Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.


Formal Education:

  • A recognized university degree or diploma, preferably in Business, Accounting or its equivalent;


  • At least 2 years of experience in branch banking operations
  • Several years’ experience in branch operations and customer service.
  • Good written and verbal communication skills.

Experience Level

Not Applicable

Interested? Apply Now!

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